Delivery Information
Shipping Options:
- Standard Shipping: Delivery within 3-5 business days.
- Expedited Shipping: Delivery within 2-3 business days.
- Overnight Shipping: Next business day delivery for orders placed before 2 PM EST.
Shipping Costs:
- Standard Shipping: Free for orders over $50, otherwise $5.99.
- Expedited Shipping: $12.99.
- Overnight Shipping: $24.99.
International Shipping:
We offer international shipping to select countries. Shipping rates and delivery times vary based on the destination. Please note that customers are responsible for any customs duties or taxes.
Tracking Your Order
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order’s progress through our Order Tracking Page.
Returns & Refunds
Our Return Policy:
We want you to be completely satisfied with your purchase. If you are not satisfied, you may return most items within 30 days of receipt for a full refund or exchange.
Eligible Returns:
- Unopened and unused products in their original packaging.
- Products that were damaged during shipping.
Non-Eligible Returns:
- Opened or used products.
- Products purchased more than 30 days ago.
- Clearance items or final sale products.
How to Return:
- Contact Customer Service: Email our customer service team at support@yourstore.com or call us at (123) 456-7890 to initiate a return. Please provide your order number and the reason for the return.
- Receive Return Instructions: Our team will provide you with a return authorization number and instructions on how to send the item(s) back.
- Ship Your Return: Pack the item(s) securely in the original packaging, include the return authorization number, and ship to the address provided. Customers are responsible for return shipping costs unless the return is due to our error.
Refunds:
- Once we receive and inspect your return, we will process your refund within 7-10 business days.
- Refunds will be issued to the original method of payment.
- You will receive a confirmation email once the refund is processed.
Exchanges
If you need to exchange an item, follow the same steps as for a return. Indicate in your email or call that you wish to make an exchange, and our customer service team will assist you with the process.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact our customer service team immediately at support@bedouinwellness.com or (123) 456-7890.
We will arrange for the item to be replaced or refunded at no additional cost to you.
Thank you for shopping with us! Your satisfaction is our top priority.
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